Frequently Asked Questions

1. Are the browbands discipline appropriate? - Dressage riders and show jumpers are having great fun with our browbands. They provide riders with the opportunity to express some personal style in an otherwise restricted show environment. Open class and amateur dressage riders alike have been showing with POH browbands for over seven years now. Dressage Riders have ridden with POH browbands in national championships, the Pan Am Games, World Cup competitions and the Olympics. Look for the POH USA 2nd Edition at the world Equestrian Games in 2006.

2. Do POH products hold up? - It is always a challenge when animals and delicate jewelry come together. We have designed our products with this challenge in mind. Each section of jewelry (or each stone/bead) is hand stitched into the leather using heavy duty bridle thread. We overlay the stitching with a second piece of leather for additional protection. Under normal use, our products hold up as well as any other high quality well made product. Since we do use actual jewelry, however, we suggest that our customers refrain from abusing or over bending our products. Jewelry (metal) by it's nature has only so much give, although we build in as much give as we can. With regard to the dog collars, please take the animal's activity level into consideration. If your dog plays rough with other dogs during daily visits to the dog park, we suggest a buckle set collar only (with no beads or jewelry). If, on the other hand, he/she will wear the POH collar only on special occasions or your pet prefers a gentle or less active lifestyle, then the beaded or jeweled collars will be appropriate.

3. Do you guarantee your work? - It is extremely important to us that our customers are satisfied with their purchases. We will be happy to repair your purchase free of charge in the unlikely event of its failure under normal use. If the product has been clearly abused, we will charge a small fee for repairs.

4. Does my local tack shop carry POH products? - Many local tack shops have expressed an interest in carrying the POH line. With several exceptions, however, we have declined these requests. POH products are assembled domestically by expert craftspersons using high quality materials, sterling silver jewelry or genuine stone. As such, our products are relatively expensive to produce. The price points are equivalent to what other companies may charge at wholesale. We have seen the proliferation of inexpensive imitations retailing for between $150-$350 (for beaded browbands or pewter -- not sterling silver). We have decided to keep our products reasonably priced by distributing directly via the internet and at horse shows. In most instances, it would be difficult to match our price point for the jewelry alone (without the leather) in the retail environment. Our products are of the highest quality and are an extraordinary value. We build our browbands around the jewelry. Others buy premade browbands, stitch beading onto the leather and glue a thin piece of leather on the back to hide the stitching. All POH browbands are stitched in the USA.

5. Which are the most popular designs? Our research shows that we have manufactured nearly equal numbers of each style. Our customers base their decisions on everything from the sex and color of the animal to the occasion for which the piece is being purchased. Taste and style are key considerations as well. We will be happy to guide you through the decision-making process. If for any reason you feel you have made the wrong decision, you may return the product to us for a full refund (as long as it is in new and unused condition and in its original packaging).

6. Are all available designs exhibited on the web site? - For the most part, yes. From time to time, we may find an interesting stone or a piece of jewelry that is available in a limited quantity. Under these circumstances, we may produce a one-of-a-kind piece. Since we are unable to fill multiple orders for these designs, they never make it to the website. We are happy to provide our customers with digital photos (via e-mail) of the "one-of-a-kind" pieces in stock at the time of inquiry. If you are looking for something you do not see on the site, please let us know. We may either have or be able to design just what you're looking for. Simply forward inquiries to peopleonhorses@aol.com and we'll be happy to work with you to see what we can come up with.

7. Do your products fit "difficult to fit" animals? - Because we produce all of our products locally, we are able to design any product in the length and width of your choosing. We pride ourselves on our ability to produce custom products at "off-the-shelf" prices. There's no need to wait three months for a 17" browband anymore.

8. How long after my order will it take to receive my item? If we have the item in stock, we will ship it either the day of the order (if it is not a Sunday and we receive the order early enough) or the next business day. Delivery time will depend upon the delivery method of your choosing. Otherwise, our goal is to produce and ship your item within two weeks of your order.

9. Your browbands are pretty, but I'm looking for something a little more subtle. Most of the product photos on the website are close-ups, thus enabling our customers to view the detail of the stones and the jewelry. Some customers view these photos and assume that the browbands will be overwhelming. To the contrary, our products are designed to compliment not overwhelm your horse. Browbands are actually best viewed on the horse 8-10 feet away. Most of our customers find the proportions very pleasing once they see the browband on their horse. If for any reason you feel you have made the wrong decision, you may return the product to us for a full refund (as long as it is in new and unused condition and in its original packaging).

10. Is your horse boot washable? Yes! Our boot is designed to be washable in cold water on the delicate setting. We suggest, however, that you line dry. Most of our customers report that their boots dry overnight.

11. My young horse rubs behind, and goes through boots faster than I can purchase them. If this is the case, please let us know. We will sew in several layers of exterior protection at the rub point.

12. I need XXL horse boots with an extra strap. No problem. Since we make our boots on the premises, we can design them to address special needs.

13. Can I order a matching browband, belt and dog collar? Yes!

14. Can you come up with colors and designs to match our barn or team colors? Yes!

15. How do I clean my POH product? We find that the use of window cleaner and a tooth brush works well to clean the jewelry and the stones. The leather may be cleaned using ordinary saddle soap. We recommend cleaning a minimum of once per week for the average rider.

16. My questions is not here! If we have not answered your question in our FAQ section, please feel free to contact us via e-mail at peopleonhorses@aol.com or by telephone at (818) 238-9055. We look forward to hearing from you!



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Last Updated
03/28/04